General conditions of sale

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services. 
SERVICES: Seasonal rental of accommodation or "tourism" pitch.
ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure accommodation.

 

ARTICLE 1 - SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or pitches on campsite Le Verger Fleuri , operated by Szymczak Philippe ('the Service Provider'), to non-professional customers ('the Customers' or 'the Customer'), on its website www.levergerfleuri.fr or by telephone, post or email, or in a place where the Service Provider markets the Services. They do not apply to the rental of pitches intended for the reception of leisure mobile homes (mobile homes) which are the subject of a "leisure" contract.

The main characteristics of the Services are presented on the website www.levergerfleuri.fr or in written form - paper or electronic - in the event of a reservation by a means other than remote control.

The Customer is required to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.

These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the version in force on the website or communicated by the Service Provider on the date the Client places the Order.

In the absence of proof to the contrary, the data recorded in the Service Provider's computer system shall constitute proof of all transactions concluded with the Client.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Client has the right to access, rectify and, if the processing is not essential to the execution of the Order and the holiday and their consequences, to object at any time to all his personal data by writing, by post and providing proof of his identity, to : Camping Le Verger Fleuri - 70 route du bout du lac - 74210 Lathuile

The Customer declares that he has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose before the online Order procedure is implemented, as well as the general terms and conditions of use of the www.levergerfleuri.fr website, or, in the case of a booking made offline, by any other appropriate means.

 

ARTICLE 2 – RESERVATIONS

The Client selects on the website or provides information on any document sent by the Service Provider the services he wishes to order, according to the following terms and conditions: For bookings made more than 30 days before the planned date of arrival, a payment of 30% of the amount of the stay, plus booking fees, must be made at the time of booking.

For accommodation, the balance must be paid 30 days before the date of arrival. For bookings made less than 30 days before the date of arrival, the full amount of the stay plus booking fees must be paid at the time of booking.

For pitches, the full amount must be paid on the day of your arrival. No refund will be given in case of early departure.

Upon receipt of your reservation request, Camping Le Verger Fleuri will send you, depending on the availability of pitches, a rental confirmation.

All our availabilities are up to date, in real time on our website.

It is the Customer's responsibility to check the accuracy of the Order and to immediately notify the Service Provider of any error. The Order shall only be deemed to be definitive once the Service Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a reservation directly at the premises where the Service Provider markets the Services.

Any Order placed on the www.levergerfleuri.fr website constitutes the formation of a contract concluded remotely between the Client and the Service Provider.
All Orders are nominative and may under no circumstances be transferred.

 

ARTICLE 3 – PRICES

The Services offered by the Service Provider are provided at the prices in force on the www.levergerfleuri.fr website, or on any information medium of the Service Provider, when the Client places an order. Prices are expressed in Euros, and include all taxes.
The prices take into account any discounts that may be granted by the Service Provider on the www.levergerfleuri.fr website or on any information or communication media.
These prices are firm and non-revisable during their period of validity, as indicated on the www.levergerfleuri.fr website, in the email or in the written proposal sent to the Client. Beyond this period of validity, the offer is null and void and the Service Provider is no longer bound by the prices.
An invoice shall be drawn up by the Seller and delivered to the Customer at the latest at the time of departure.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the communauté de communes, is included in the rates. The amount is determined per person and per day. It must be paid at the time of payment for the Service and is shown separately on the invoice.

 

ARTICLE 4 - TERMS OF PAYMENT

4.1. ACCOUNT

The sums paid in advance are advance payments. They constitute an advance payment on the total price due by the Client.

A deposit corresponding to 30% of the total price of the provision of the Services ordered is required when the Client places the order, with a minimum of €100. It will be deducted from the total amount of the order. (if the stay is less than 100 €, the total amount of the stay will be required)

It will not be refunded by the Provider in case of cancellation of the stay by the Client (except in the cases provided for in article 6.4 of these general conditions).

The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental)

4.2. PAYMENTS

Payments made by the Client will only be considered final once the Service Provider has actually received the sums due.
In the event of late payment and payment of the sums due by the Client after the deadline set out above, or after the payment date shown on the invoice sent to the Client, late payment penalties calculated at the rate of 5% of the amount (including VAT) of the price of the supply of the Services, will be automatically and ipso jure acquired by the Service Provider, without any formality or prior formal notice.
Late payment will result in all sums due by the Client becoming immediately payable, without prejudice to any other action that the Service Provider may take against the Client in this respect.

4.3. NON-COMPLIANCE WITH THE TERMS OF PAYMENT

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after formal notice has remained without effect.

 

ARTICLE 5 - PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The accommodation may be occupied from 3pm on the day of arrival and must be vacated by 10am on the day of departure. The pitch may be occupied from 3 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure.
The balance of the stay must be paid in full
- 30 days before the date of arrival for rentals (under penalty of cancellation of this rental)
- on the day of arrival for pitches.
The accommodation and pitches are intended for a specific number of occupants and may not be occupied by more than a certain number of people.
The accommodation and pitches will be returned in the same state of cleanliness as on delivery. Failing this, the tenant will have to pay a fixed sum of 50 to 80 € for cleaning. Any damage to the accommodation or its accessories will be immediately repaired at the expense of the tenant. The inventory at the end of the rental period must be strictly identical to that at the beginning of the rental period. 

5-3. ELECTRIC VEHICLES

For owners of electric vehicles, we remind you that it is forbidden to plug it into a socket in your home or electrical panel. There is a risk of damage occurring during charging and the insurance company will not pay for the connection to a non-dedicated socket. Non-compliance with this provision will be invoiced to you by right in the amount of 250 € per charge observed.

5.4. SECURITY DEPOSIT

For accommodation rentals, a deposit of 250 € is required from the Client before the keys are handed over and is returned to him within 8 days following the end of the rental period, after deduction of any costs incurred in restoring the property. In the event of damage or cleaning not being carried out, a deduction will be made from the deposit, which may reach the total amount depending on the time spent restoring the accommodation with a view to re-renting it. Photos may be provided.

This deposit does not constitute a limit of liability.

​

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT

No reduction will be granted in the case of late arrival, early departure or change in the number of people (whether for all or part of the planned stay).

In case of late arrival, the campsite accepts an arrival between 7 p.m. and 10 p.m. for rentals and between 7 p.m. and 9 p.m. for pitches (no installation can be done after 9 p.m.). Late arrivals will be charged according to the current rate (i.e. 15 € on 1st January 2022)

6.1. AMENDMENT

In the event of a change of dates or number of persons, the Service Provider will endeavour to accept as far as possible requests for a change of date within the limits of availability, without prejudice to any additional costs; this is in all cases a simple obligation of means, as the Service Provider cannot guarantee the availability of a pitch or accommodation, or another date; a price supplement may be requested in such cases.
Any request to reduce the length of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.

6.2. INTERRUPTION

Premature departure shall not give rise to any reimbursement by the Service Provider.

6.3. CANCELLATION

In the event of cancellation of the Reservation by the Client after its acceptance by the Service Provider, for any reason other than force majeure, the deposit paid with the Reservation, as defined in Article 4 - TERMS OF PAYMENT of these General Terms and Conditions of Sale, shall be automatically acquired by the Service Provider, by way of compensation, and may not give rise to any reimbursement whatsoever.
In all cases of cancellation, the Service Provider shall retain the processing and management fees (article 3).

If the client does not show up on the day of arrival, and without informing the client of this, the service provider may re-let the property the following day, without any reimbursement or replacement of the rental, or any credit on the sums paid 

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

6.4.1. In the event of total or partial closure of the establishment during the dates of the booked holiday (which is considered to be a measure of total or partial ban on receiving the public, insofar as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Client in respect of the booking of the holiday will be refunded within 60 days.

However, the Service Provider cannot be held liable for any additional compensation beyond this reimbursement of the sums already paid for the reservation of the holiday.

6.4.2 - The campsite offers you an optional Cancellation and Interruption Insurance in your rental contract. Our partner Gritchen Affinity undertakes to reimburse all or part of the stay only to customers who have taken out the Campez Couvert insurance.

In case of cancellation, inform the campsite of your cancellation as soon as an event occurs that prevents your departure by mail or e-mail. If the loss is provided for in the general terms and conditions (available on the website www.campez-couvert.com or from the campsite), notify the insurer within 48 hours and provide all the necessary information and supporting documents.

In the event that the Customer takes out this insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance compensation received by the Customer will be deducted from the amount of the credit note, referred to in articles 6.4.2 or 6.4.3.

 

ARTICLE 7 - CUSTOMER'S OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE

The Client hosted on a pitch or in an accommodation must be compulsorily insured for civil liability. A certificate of insurance may be requested from the Client before the start of the service..

7.2. ANIMALS

 Maximum 1 animal per pitch.  Pets are accepted, under the responsibility of their masters, subject to the packages available from the Service Provider and payable on site.

You must keep them on a leash and be able to show their up-to-date vaccination record and tattoo. They must not be left alone on the pitch. The campsite reserves the right to contact the SPA (sté protectrice des animaux) in the event of mistreatment. Dogs of the breeds Rottweillers, American Staffordshire Terriers, Staffordshire Terriers, Rosas, or dogs whose morphological characteristics are similar to those of the 4 breeds mentioned above are strictly forbidden..

 

7.3. INTERIOR REGULATIONS and SAFETY

A set of internal rules is posted at the entrance of the establishment and at reception. The Client is required to read and respect them. In the event of intervention by a security agent or the police on your pitch for non-compliance with the rules, a fixed fee of €250 will be charged per intervention.

 

ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE

The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a defect in the design or execution of the Services ordered.

In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 30 days from the provision of the Services.

The Service Provider will refund or rectify or cause to be rectified (to the extent possible) the Services found to be defective as soon as possible and at the latest within 30 days of the Service Provider's discovery of the defect or fault. Reimbursement will be made by crediting the Client's bank account or by bank cheque sent to the Client.

The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognised by French case law.

The Services provided through the Service Provider's website www.levergerfleuri.fr comply with the regulations in force in France.

 

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organisation and sale of stays or excursions on a given date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code..

 

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Service Provider, who is the author of the present document, processes personal data with a legal basis:

● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:

- canvassing

- management of the relationship with its customers and prospects,

- the organisation, registration and invitation to events of the Service Provider,

- processing, execution, prospecting, production, management, follow-up of customer requests and files,

- the drafting of deeds on behalf of its clients.

● Or the respect of legal and regulatory obligations when it implements a processing operation whose purpose is :

- the prevention of money laundering and terrorist financing and the fight against corruption,

- invoicing,

- accounting.

The Service Provider keeps the data only for the time necessary for the operations for which they were collected and in compliance with the regulations in force.

In this respect, customer data is retained for the duration of the contractual relationship plus 3 years for the purposes of promotion and canvassing, without prejudice to the obligations to retain it or the limitation periods.

With regard to the prevention of money laundering and the financing of terrorism, the data is kept 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years after the end of the financial year.

Prospect data is kept for a period of 3 years if no participation or registration to the Service Provider's events has taken place.

The data processed is intended for the Service Provider's authorised persons.

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, natural persons have the right to access, rectify, query, limit, transfer and delete data concerning them.

The persons concerned by the processing operations implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.

They also have the right to define general and specific directives defining the manner in which they intend to exercise, after their death, the above-mentioned rights.

- by e-mail to the following address E-mail address

- or by post to the following address: Surname, first name Company name Postal address accompanied by a copy of a signed identity document.

The persons concerned have the right to lodge a complaint with the CNIL.

 

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website www.levergerfleuri.fr is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute an offence of counterfeiting.

In addition, the Service Provider remains the owner of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Client's request) for the purpose of providing the Services to the Client. The Client therefore refrains from reproducing or exploiting the said studies, designs, models, models and prototypes, etc., without the express, prior written authorisation of the Service Provider, which may make it conditional on financial consideration.

The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.

 

ARTICLE 12 - APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the operations arising therefrom are governed and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 13 – DISPUTES

 

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having been informed, prior to placing his Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in Articles L 111-1 to L 111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:

- the essential characteristics of the Services, taking into account the communication medium used and the Services

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having been informed, prior to placing his Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in Articles L 111-1 to L 111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:

- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;

- the price of the Services and related costs;

- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details and its activities, if not apparent from the context;

- information relating to the legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;

- the possibility of recourse to conventional mediation in the event of a dispute;

- information on, and modalities of, termination and other important contractual conditions.

The fact that a natural person (or legal entity) places an order on the www.levergerfleuri.fr website implies full and complete adherence and acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.